Refund policy
Return & Refund Policy
At HFB Clothing, we strive to ensure that every order reaches you in good condition. If you receive an incorrect or damaged item, we're here to help.
1. Return Eligibility
We accept return requests under the following circumstances:
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You received an incorrect item.
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Your item arrived damaged or defective.
To be eligible for a return, the item must be unworn, unused, with its original tags attached, and in its original packaging.
2. Three-Day Return Policy
Customers must contact us within 3 calendar days of receiving their order to report an eligible issue.
Please note that this 3-day period is the deadline for submitting a return request, not an unconditional return period.
We do not accept returns for change of mind, incorrect size selection, or personal preferences, except where required by applicable consumer protection laws.
3. How to Request a Return
Please contact us at hfbclothing@gmail.com with the following information:
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Your order number or proof of purchase.
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Clear photographs showing the incorrect or damaged item.
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Photographs of the original packaging, including the shipping label and tracking number.
Our team will review your request and provide further instructions.
4. Return Shipping
If your return request is approved, we will provide return shipping instructions and, where applicable, a return shipping label.
Please do not send any items back without receiving confirmation from our team.
5. Refunds
Once the returned item has been received and inspected, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method, where supported. Processing times may vary depending on your payment provider.
6. Contact Us
If you have any questions regarding returns or refunds, please contact:
HFB Clothing
Email: hfbclothing@gmail.com
Website: https://hfbclothing.com
We appreciate your understanding and thank you for shopping with HFB Clothing.